FREQUENTLY ASKED QUESTIONS

Returns & exchanges FAQs

WE BELIEVE IN TRANSPARENT BUSINESS POLICY

You can mail us at support@gharsajja.com or Call us at 9582252898 to change your order information. Please note that after your order is shipped you cannot change any details on your order. 

SAFE & SECURED PACKING FOR SHIPPING-BUY WITH CONFIDENCE

OUR EXPERIENCE PACKING TEAM USE THICK EPF STYROFORM AND  BUBBLE iIN SIDE SOLID BOX .OUR SPECIAL PACKING PREVENT ITEM FROM BRAKAGE DURING TRANSIT.

NO NEED TO WORRY FOR BREAKAGE

STILL YOU FOUND BROKEN WE WILL REPLACE THE PRODUCT

We take strict measures to ensure that all items are delivered in the perfect condition. However, there is a possibility that the quality of the product is not up to the expectation. In that case, feel free to email AT contact@gharsajja.com. Our team will try to help you in best possible method. YOUR PRODUCT WILL BE REPLACED

WE SELL QUALITY GOODS WITH AN HONEST PROVENANCE . 

STILL IF THE PRODUCT  RECEIVED IS DIFFERENT  IN THAT CASE CONTACT US IMMEDIATELY   WITHIN 24 HRS OF RECEIVING PRODUCTS WITH FOLLOWING DETAILS AS MENTION : 
THREE PICTURE AND ONE VIDEO OF PRODUCT RECEIVED WITH  YOUR REGISTER EMAIL ID AND ORDER ID 
AND SEND IT SUPPORT@GHARSAJJA. COM OR WHATSAPP NUMBER 9582252898
OUR TEAM WILL ARRANGE RETURN PICKUP  AND REPLACE PRODUCT WITH NO EXTRA COST. 

Request for cancellation of confirmed express order should be made within 12 hours of placing the Orders. All the orders dispatched are in accordance with the customer requirements. Hence it becomes challenging for us to cancel them. In case some of the products ordered are not in stock, we make a full refund for those Products, and the same is credited to your account within 7-10 business Days.

CLICK HERE  FOR CANCELLATION & RETURN POLICY

USUALLY IF ARE PRODUCT IS SAME AS DESCRIBED DELIVERED TO YOU IN THAT CASE THERE IS NO REFUND POLICY. WE CAN ARRANGE REPLACEMENT OR ISSUE CREDIT POINTS EQUAL TO BILL AMOUNT FOR FUTURE SHOPPING WITH US. STILL HAVE ANY CONCERN CONTACT US AT OUR EMAIL ID: contact@gharsajja.com  OR WHATS APP No. 9582252898
OUR SUPPORT TEAM WILL GET IN TOUCH WITH YOU TO RESOLVE ISSUE. 
STILL YOU WANT TO RETURN AND GET REFUND  , FOLLOW THESE STEPS: 
STEPS: 
1) SEND PRODUCT PICTURE ON WHAT APP NO. OR EMAIL 
2) REASON TO RETURN 
3) PRINT  RETURN FORM SENT BY OUR TEAM TO YOU 
4) PACK SAFELY WITH ORIGINAL TAG , PROTECTIVE PACKING AND WITH ALL ACCESSORIES. 
5) WAIT FOR OUR COURIER PARTNER FOR RETURN PICKUP.( BOTH SIDE SHIPPING COST + ONE SIDE PACKAGING COST BEAR BY YOU) 
ONCE WE RECEIVED BACK PRODUCT WITH ORIGINAL PACKAGING , ACCESSORIES( IF ANY ) . 
OUR TEAM WILL CHECK QUALITY OF PRODUCT AND IF FOUND  IN ORIGINAL CONDITION  YOU WILL GET PAID AMOUNT AFTER DEDUCTING: 
1)PACKAGING COST 
2)TWO WAYS SHIPPING COST, 
3)DEDUCTION OF 30% AMOUNT AS PENALTY FROM NET AMOUNT PAID BY YOU. 
ONCE OUR TEAM WILL APPROVE REFUND, IT WILL TAKE APPROXIMATELY 7-12 WORKING DAYS TO GET THE REFUND IN YOUR BANK ACCOUNT   IN THE ORIGINAL MODE OF PAYMENT USED BY YOU.IF YOU PAID THROUGH COD THEN YOU WILL REFUNDED IN YOUR GIVEN BANK ACCOUNT DETAILS.

Shipping & Packaging FAQs

DON'T WORRY WE HAVE EXPERIENCE PACKING TEAM . WE USE THICK EPF STYROFORM AND BUBBLE POLY ROLL INSIDE SOLID BOX .OUR SPECIAL PROTECTIVE PACKING PREVENT ITEM FROM BREAKAGE DURING TRANSIT. 
NO NEED TO WORRY FOR BREAKAGE 
ANY CASE YOU FOUND BROKEN PRODUCT CONTACT US IMMEDIATELY  WITHIN 24 HRS OF RECEIVING PRODUCTS WITH FOLLOWING DETAILS AS MENTION : 
THREE PICTURE AND ONE VIDEO OF PRODUCT RECEIVED WITH  YOUR REGISTER EMAIL ID AND ORDER ID 
AND SEND IT AT support@gharsajja.com OR WHATSAPP NUMBER 8076622371 
OUR TEAM WILL ARRANGE RETURN PICKUP  AND REPLACE PRODUCT WITH 
 NO EXTRA COST. 

Yes we ship to all cities in India.

We ship all our products via our reputed courier partner like: delivery,ecom express,fedex etc

we currently deliver only across India.

All shipments (orders) are delivered in 4-7 business days once the order is received by us.

FEEL FREE TO REACH US ON:

E- MAIL: concact@gharsajja.com

WHATS APP: 9582252898

click  to know more about  our terms & conditions

COVID-19 FAQs

FAQs about Orders and Deliveries as well as safety measures during the pandemic Covid-19

We are glad to begin our preparations for delivering your orders in our operations houses located in the green zones in accordance with central and state government guidelines. 

We are liaising with our courier partners to begin deliveries in the cities of Bangalore and the green zones around Delhi from the week beginning 12 May in accordance with the respective central and state government guidelines

We would not be able to deliver to the containment areas in the zones at the moment 

We are gearing up our operations as well as working with courier partners across the country to start delivering all products to Green/Orange zones following the Central and respective State Government guidelines. Hence, deliveries may take longer than usual. We appreciate your patience in this regard. You will be notified of the courier information when they are shipped.   

Ghar Sajja has collaborated with the courier partners to ensure the deliveries may be contactless. For further guidance on the same, please refer to the World Health Organization website.

Customer safety is of utmost importance to us and we are closely monitoring the impact of COVID-19. We are ensuring all the necessary measures and precautions to be taken to avoid the spread of the disease. All our deliveries will have a contact-less execution through our courier partner. 

our all team members work after proper hand sanitization, are checked for good health, and maintain social distancing. We constantly sanitize the warehouse. We follow all the government guidelines and precautions very strictly. 

Payment & Security FAQs

DON'T WORRY Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

we have payUmoney as secured payment gateway

General FAQs

You do not need to register to be able to place an order. However registering will make it possible for you to login to your account, see your order history and progress of your current order.

Simply add something to your basket(cart) and proceed to checkout. In Checkout you will see the option to register as a new customer and create a username and password and the option for returning customers to log in. 
Fill in your name and address in the specified fields and then create a username and password to allow you to proceed. The website does not store your credit card details. You will be redirected each time you place an order. By registering with us it will make the shopping experience easier and faster next time you visit the website.

Yes we offer COD facility all over India but as per advisory of Health Ministry of gov. due to COVID-19 it is restricted for certain period.

We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery,and UPI.